Operators use Ativa™ Experience to deliver superior, differentiated, carrier-grade experiences while reducing OPEX and TCO. Ativa Experience provides deep, actionable insights into perceived quality of experience, with intuitive cross-domain analytics and automation for proactive issue resolution and experience optimization.
Ativa Experience enables NOC/SOC teams to identify, prioritize and resolve problems before they impact the customer. Sales and marketing teams gain rich, segmented intelligence into customer behavior and preferences for agile, customer insights-driven business decision-making. Intuitive and flexible dashboards enable seamless navigation from intelligent aggregated customer experience index scores to per-service, location, segment, device, user and session drill-down views, powered by advanced AI/ML automation, mapping, analytics and cross-domain correlation.
Part of the cloud-native Ativa suite of applications for Automated Assurance and Operations, Ativa Experience is flexible and future-proof. It seamlessly interoperates with Ativa Net, Ativa App, and Ativa Automated Ops, unlocking advanced use cases like 360° Assurance and Smart CAPEX. Open APIs and SDKs support interoperability with other applications for responsive, flexible use case creation.
Deliver business outcomes with Automated Assurance and Operations
Customer experience analytics and scoring
Comprehensive visualization of individual subscriber content preferences and session data to understand usage and top applications. This supports advanced customer experience index scoring, as well as customer experience driven troubleshooting.
Customer impact analysis per subscriber
Rapidly identify impacted subscribers, segments, and regions impacted by network performance issues.
Support for IoT device analytics
It supports IoT device analytics, including specific IoT metrics for analytics and visualization.