tech waves


7 critical building blocks of true cloud-native customer experience assurance

Modern experience assurance platforms must deliver real-time, per-subscriber, per-service, per-device intelligence; predictive diagnostics; and automated troubleshooting right down to the individual packet level – whether across 5G/4G/3G/2G, fixed, enterprise, IoT, cloud-hosted or hybrid networks – as well as support advanced service monetization and rapid time-to-market. They must also be dynamic, distributed and self-orchestrated, with significantly reduced and predictable total cost of operation (TCO). 

But cloudifying traditional monolithic probe-based assurance systems is not enough: the next generation of experience assurance platforms must be fully cloud-native, by design. This means delivering the following operational efficiencies and functionality advantages: 

  • Distributed architecture 
  • Functionally disaggregated 
  • Elastic scalability 
  • Evergreen functionality 
  • Seamless upgrades 
  • Multi-tenancy support 
  • Self-orchestrated 

In this whitepaper we unpack what is a cloud-native, by design, experience assurance solution; the importance of ground-up design in optimizing the benefits of microservices-based architectural principles; and why such a solution holds the key to accelerating advanced connectivity service monetization and lifecycle automation.