Network service providers use KLERITY™ to: optimize customer experience; reduce network and service operations system TCO; increase automation; and enable customer-driven decision-making. KLERITY is a real-time customer experience monitoring, analytics, diagnostics and troubleshooting platform combining subscriber, device, application, service and network intelligence. It is vendor-agnostic, cross-domain and can integrate with external systems including network orchestrators through open APIs.
KLERITY delivers rapid results, with pre-built solution packages supporting a broad set of use cases, including business-critical high-growth scenarios such as: monitoring and assurance of on-demand video and conferencing services; 5G standalone networks; and individual subscribers or segments. KLERITY is powered by a fully cloud-native, containerized platform that can expand alongside your network for optimal system infrastructure costs, and auto-scales for high performance even under rapidly fluctuating workloads.
Charter Communications prevents downtime to improve QoE
Use cases & features
5G standalone network and service assurance
5G standalone networks introduce the 5G core to extend the cloud-native service-based architecture (SBA) across the entire end-to-end network, resulting in a significantly more dynamic network, introducing the potential to monetize network slicing at scale.
KLERITY is built with this complexity in mind. It can be deployed across distributed cloud infrastructure alongside a given service to monitor and correlate traffic in real-time across SBA interfaces and protocols. It correlates traffic to bring together traffic across multiple domains to provide visibility from the entire network right down to the individual application, session, device, subscriber and packet, with deep packet analysis providing rich content visibility.
Measuring quality of experience (QoE), particularly with the advent of 5G, is an increasingly complex task. The performance of network elements alone is only one of multiple factors that contribute to QoE as perceived by the end-user.
KLERITY enables network operators to correlate multiple performance KPIs across network elements, devices and applications, together with perceived QoE across a range of specific services, such as video, voice and broadband. Factors such as roaming, voice over LTE (VoLTE) and cell performance are brought together to provide a holistic perspective of customer experience, together with the tools needed to proactively troubleshoot issues by quickly drilling down to the specific root-cause for resolution.
Troubleshooting customer-impacting issues increasingly involves analyzing and identifying root-causes within increasingly virtualized fixed and mobile networks.
KLERITY includes a comprehensive set of troubleshooting tools within a single platform. Its intuitive user interface enables: simple access to advanced call tracing; network, call and protocol searching; and deep packet analysis tools including selective recording of content streams in real-time.
VoLTE, VoWiFi and IMS monitoring
Customers today increasingly depend on reliable connectivity to support critical usage scenarios such as remote working, conferencing and streaming video. While network operators embark on digitalization initiatives resulting in complex hybrid networks, performance degradation and interoperability issues are both increasingly complex to pinpoint, and increasingly critical to avoiding customer churn.
The introduction of voice over WiFi (VoWiFi) is one such example of this, with a single session potentially traversing 30 or more network elements. KLERITY’s powerful correlation engine automatically combines session segments across multiple protocols, domains, interfaces and network elements for full end-to-end visibility.
OTT-encrypted video monitoring
Over-the-top (OTT) video services such as Netflix and YouTube comprise an ever-increasing proportion of network capacity utilization. Monitoring this traffic and resolving root-causes for issues is a complex task, with content encryption and lack of access to content provider CDNs impacting on the network operator’s ability to identify and resolve the root-causes for OTT video availability and performance issues. KLERITY enables you to: monitor key OTT video providers and CDNs; identify root causes that originate from user devices running iOS or Android; detect specific video issues such as freezing, stalling and buffering; and gain visibility of encrypted content, applications and protocols. All of this can be done in real-time, with pre-defined reports and dashboards with video-specific KPIs that provide a holistic view of video quality of experience (QoE).