Case study

Charter Communications prevents downtime to improve QoE


Charter Communications, a popular North American telecommunications company, chose KLERITY™ when seeking a way to reduce operating expenditures through improved workflows and staff efficiencies.

The Connecticut-based service provider relies on Infovista’s service and experience assurance solutions for troubleshooting/root case analysis, gaining an end-to-end view of the entire network, and assessing customers’ quality of experience (QoE).

Leveraging a holistic view of subscribers and devices, Charter has also experienced a reduction in the number of no trouble found (NTF) device returns, more accurate network capacity planning, and a more comprehensive understanding of customer usage and location across the entire network.

Charter has seen the following benefits from leveraging our solutions:

  • Downtime and unplanned outage prevention
  • Quicker discovery of the root cause of network and service issues
  • Enhanced vendor management
  • Improved understanding of QoE
  • Better ability to service end users