Monetizing fixed connectivity networks means that Communications Service Providers (CSPs) increasingly rely on the ability to meet specific network and service performance criteria, in the form of service level agreements (SLAs) with their enterprise customers. But today’s tools for monitoring, troubleshooting and operating fixed voice services represent a constraint to CSPs in their efforts to achieve this. Some of the common issues faced by CSPs include manually intensive, time-consuming troubleshooting and increasing costs of customer care and triage lack of visibility of service and experience of KPIs.
Infovista’s 360° Assurance helps Communication Service Providers overcome the issues listed above as well as many others by providing the following benefits:
- Proactively monitor each customer’s SLA status
- Reduce MTTx, close trouble tickets faster, reduce the volume of customer-initiated trouble tickets
- Reduce root cause analysis times by more rapidly isolating the problem domains
- Reduce cost-to-serve while providing transparency and monetizable performance insights to enterprise customers
If you want to find out more about the issues and how 360° Assurance helps in avoiding them, download our 360° Assurance for fixed voice datasheet.