Planet Call Analytics | VIP Troubleshooting and Optimization

Schedule trace recordings on a specific VIP or group of VIPs to understand the service quality issues they are experiencing.

Schedule trace recordings for all calls in a cluster of cells with performance issues to investigate the root cause of the degradation.

Call trace data including Layer 3 messages, allows engineers to easily identify what is causing the service quality issues.

The ability to collect a very focused set of data from subscriber call traces enables fast and efficiency analysis.

Planet Call Analytics users have full control, including scheduling call trace recordings, with no reliance on external solutions or colleagues.

Planet Call Analytics enables engineers to provide 3rd line support to the customer care organization helping resolve escalations faster.