Turning Point maximizes UC & Cloud Services adoption while reducing IT troubleshooting from hours to minutes

Infovista and BT help Turning Point improve client experience by increasing application performance so business efficiency with no upfront costs

Infovista and BT help Turning Point improve client experience by increasing application performance so business efficiency with no upfront costs

23 June 2014 – London, UK – Turning Point, a social enterprise focused on improving lives and communities in the areas of mental health, learning disability and substance misuse, has transformed their IT network thanks to Ipanema, Infovista’s application performance guarantee solution. An organization that relies on 3,500 seasoned professionals providing exceptional care in multiple services in over 250 locations across England and Wales, Turning Point was struggling with visibility into its application landscape, staff adoption of non-approved ‘shadow IT’ applications and controlling applications running over the network. Turning Point needed to:

  1. Ensure the adoption of UC and cloud services across its workforce;
  2. Guarantee performance of existing business critical applications against bandwidth-hungry applications like video;
  3. Reduce the time to solve application incidents;
  4. Implement IT changes with limited IT resources;
  5. Regain control of non-approved ‘shadow IT’ applications.

“As a social enterprise, getting people back on track as soon as possible is our key priority. We wanted to reduce our customers’ on-boarding time for the first personal assessment. Testing video conference assessments proved to reduce this on-boarding time from six weeks to one”, explains Amarjit Dhillon, CIO of Turning Point.

To achieve this goal, the organization engaged in a companywide IT transformation project consisting of deploying HD video across key locations, along with a move from on premise IT resources to cloud services like MS Office 365. This resulted in reduced customer on-boarding time from six weeks to one week, reduced time for troubleshooting from hours to minutes, guaranteed performance of existing and new business critical applications and all while avoiding additional spending.

By working with BT and Infovista,  we were able to deploy tools that gave us insights into where exactly the particular pain points were in the network. We were then able to remedy those directly by re-deploying existing hardware and resources. This saved us both time and expense, which is a key focus for a social enterprise such as Turning Point”, commented Amarjit Dhillon, CIO of Turning Point.

“Ipanema as-a-service model meant there was no upfront CAPEX cost and the solution was easy-to-deploy and scalable. We can now solve application performance incidents in minutes, rather than hours, and we can understand the global application landscape as well as the readiness to deploy UC and cloud services. AppsWork was a great choice for us.” says Anthony King, IT Manager at Turning point.

About Turning Point

Turning Point is a social enterprise, focused on improving lives and communities, by providing services – in partnership with British local authorities and the NHS – in fields including mental health, learning disability and substance misuse. Any surplus profit is re-invested to enable the organization to provide more and better services to the people it serves, who are among the most vulnerable groups in society.

About Infovista

Infovista, the leader in modern network performance, provides complete visibility and unprecedented control over modern networks and their applications. Infovista delivers brilliant user experiences and maximum value for networks and applications. At the core of its approach are data and analytics, to give service providers and enterprises real-time insights to make critical business decisions. Infovista offers a comprehensive line of solutions from the radio network to enterprise to device throughout the lifecycle of a network. No other solutions provider has this totality of vision. More than 1,500 enterprises and service providers around the world—including 250 of the world’s top mobile network operators—rely on Infovista. Know Your Network with Infovista.

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Ricardo Belmar
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