Connected Car

Overview

Connectivity is transforming automotive and enabling the connected car. As drivers’ digital lives expand into cars, auto manufacturers and others can now offer new innovative services and applications. The connected car opens the door to an ongoing relationship with car owners and to new revenue streams.

Poor connectivity, however, leads to bad quality of experience, dissatisfied customers, impacted revenues and damage to the vehicle manufacturer brand.

Prompt identification and visibility into connectivity issues is essential to automotive OEM’s and application providers – leading to reduced time to repair, increased customer satisfaction, and warranty cost savings.

Infovista offers TEMS for Connected Car – a flexible and comprehensive solution for connectivity monitoring and assurance for connected cars, trucks and fleets.

Key Benefits

Improved customer experience

Visibility is the key to early detection of Quality of Experience (QoE) issues. Connectivity monitoring information enables faster diagnosis and proactive responses making it possible to address issues before customers are impacted. Knowing the problem avoids customer frustration from repeat dealership visits or persistent problems.

QoS improvements from your connectivity provider

Automotive connectivity providers typically coordinate service from numerous networks in multiple countries and provide a single SIM that works everywhere. It's a complex arrangement – with the provider often having impaired visibility into network performance across the whole geography. Connectivity monitoring enables automotive OEM’s to adopt a data driven approach to tracking performance and managing their connectivity provider relationships.

Reduced warranty costs

Connectivity monitoring data adds value to the automotive telemetry “data lake”. By combining and analyzing performance data across a population of vehicles, OEMs can detect problems early and even predict them, resulting in opportunities to address issues proactively with reduced costs.

Reduced risk from predictive connectivity

Connectivity data can be leveraged to predict in-vehicle connected application performance – aiding in application design and reducing risk from unexpected and unwanted application performance issues and outages.

How We Help

Demands on automotive connectivity are increasing and will continue to do so with innovation and investment being directed to automotive connected application development and monetization. At the same time, complexity is increasing as 4G evolves and 5G is deployed. Automotive OEM’s need a partner who understands both 5G and connectivity and application monitoring. The time to begin proactively deploying an assurance solution is with new connectivity hardware.

Infovista is that partner. The wireless ecosystem leverages our capabilities and experience with both network providers and connectivity users using our solutions.