Ooredoo Oman was founded and registered in the Sultanate of Oman in December 2004. It launched its service in March 2005 as the challenger mobile operator in Oman operating under the name Nawras. Since 2010 Ooredoo Oman has been an integrated services communications operator and is currently serving around 2 million customers across the Sultanate. Ooredoo Oman is majority owned by the Qtel Group and also has anumber of signi cant Omani shareholders which ensures that the company is strongly integrated into the Omani society. The launch of its 3G network in December 2007– the first to do so in Oman, marked another milestone for the company. In response to the growing complexity of its network, Ooredoo Oman brought on board Infovista’s Xeus in December 2008 to provide its optimization engineers with a solution that would ultimately enhance their overall quality management workflow and maximize the usage of the department’s time.