When you have a problem, you need resolution quickly and efficiently, with as little impact or downtime as possible. That’s why it is the mission of Infovista’s global Customer Support team to provide you with the quality support you deserve - whether it is because you have a question or you find yourself in the most critical situation. Every Customer Support engineer strives to exceed your expectations.
Call for Support
Europe Support Center
Infovista S.A.S.
3 rue Christophe Colomb
91300 Massy
France
- France: 33 155521522 33 155521522
- Sweden Toll Free: 46 200123799 46 200123799
- Germany Toll Free: 49 8000000248 49 8000000248
- UK: 44 8003581873 44 8003581873
Americas Support Center
Infovista Technologies, Inc.
600 Technology Park Dr.
Suite 100
Billerica, MA 01821, USA
- US: 1 866 9219219 1 866 9219219
- Ottawa: 1 819 4837094 1 819 4837094
Asia-Pacific Support Center
Infovista Pte Ltd
300 Tampines Avenue 5,
Level 09-02,
Singapore 529653
- Kuala Lumpur: 60 386053394 60 386053394
- Singapore: 65 62433763 65 62433763
Support Services
Infovista offers a variety of customer support services for all Infovista products and solutions. Software maintenance and updates are provided along with our technical support from our three Infovista support centers.
24 x 7 Support (requires mission critical program contract)
A regional network of three global centers provides unlimited access to the Customer Support Organization for all technical questions on Infovista Software 24 hours a day, 7 days a week.
8 x 5 Support (requires annual support services contract)
A regional network of three global centers provides unlimited access to the Customer Support Organization for all technical questions on Infovista Software 8 hours a day, 5 days a week during local business-day hours.
Online Support Services
Infovista offers a large repository of commonly asked questions and problems, up-to-date product information and technical documents (release notes, product fixes, and technical notes).
InfoVista Support Tracking System
Access to our knowledge base and technical information on-line 24 hours a day, 7 days a week for electronic submission of technical problems or questions and, as available, track and update ticket information. Our knowledgebase is continuously updated for current and accurate information.
Electronic Delivery Services (eDelivery Center)
An active support and maintenance contract grants access to all Infovista’s minor and major updates for purchased products.
VistaInsight Support Documents
Need more information?
For further support documentation, please visit the Standard Commercial Terms page.