When you have a problem, you need resolution quickly and efficiently, with as little impact or downtime as possible. That’s why it is the mission of Infovista’s global Customer Support team to provide you with the quality support you deserve - whether it is because you have a question or you find yourself in the most critical situation. Every Customer Support engineer strives to exceed your expectations.
Call for Support
Infovista offers a variety of customer support services for all Infovista products and solutions. Software maintenance and updates are provided along with our technical support from our three Infovista support centers.
24 x 7 Support (requires mission critical program contract)
A regional network of three global centers provides unlimited access to the Customer Support Organization for all technical questions on Infovista Software 24 hours a day, 7 days a week.
8 x 5 Support (requires annual support services contract)
A regional network of three global centers provides unlimited access to the Customer Support Organization for all technical questions on Infovista Software 8 hours a day, 5 days a week during local business-day hours.
Online Support Services
Infovista offers a large repository of commonly asked questions and problems, up-to-date product information and technical documents (release notes, product fixes, and technical notes).
InfoVista Support Tracking System
Access to our knowledge base and technical information on-line 24 hours a day, 7 days a week for electronic submission of technical problems or questions and, as available, track and update ticket information. Our knowledgebase is continuously updated for current and accurate information.
Electronic Delivery Services (eDelivery Center)
An active support and maintenance contract grants access to all Infovista’s minor and major updates for purchased products.