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Customer support

Never alone, we are here for you

Support portal

Get assistance and review your open and closed cases

When you have a problem, you need resolution quickly and efficiently, with as little impact or downtime as possible. That’s why it is the mission of Infovista’s global customer support team to provide you with the quality support you deserve - whether it is because you have a question or you find yourself in the most critical situation. Every customer support engineer strives to exceed your expectations.

Support Portal provides online access to the Case Portal, the knowledge base articles, videos, the online documentation, and LiveChat. An active support maintenance contract grants you access to all major and minor releases, maintenance releases and patches for purchased products.

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Open a case

Planet Suite

Plan & Optimize

The Planet Suite is our portfolio of solutions to address every aspect of planning and optimizing your RAN network whether it be just 5G, or a combination of multiple technologies.

For inquiries or additional information about our Planet portfolio, please don't hesitate to reach out to us at [email protected].

TEMS Suite

Test & Deploy

The TEMS™ Suite is our portfolio of solutions that allow you to address every aspect of testing and troubleshooting your network from a subscriber’s perspective, whether it be just 5G or a combination of multiple technologies.

For inquiries or additional information about our TEMS portfolio, please don't hesitate to reach out to us at [email protected].

Ativa Suite

Operate & Monetize

Our comprehensive and cloud-native assurance solutions portfolio is designed to meet the needs of both mobile and fixed operators. For customers considering a transition from our legacy solutions, VistaInsight, KLERITY, and E-XMS, we offer secure migration paths.

For inquiries or additional information about our VistaInsight and Ativa Net products/solutions, please don't hesitate to reach out to us at [email protected].

If you have requests or questions related to our Ativa, KLERITY, E-XMS, and IntelliSight products, please feel free to contact us at [email protected]

We're here to assist you.

Call for support

Infovista S.A.S.
3 rue Christophe Colomb
91300 Massy, France

France: 33 155521522
Sweden Toll Free: 46 200123799
UK: 44 8003581873

Paris Landscape
Paris Landscape

Infovista S.A.S.
3 rue Christophe Colomb
91300 Massy, France

France: 33 155521522
Sweden Toll Free: 46 200123799
UK: 44 8003581873

Infovista Technologies, Inc.
600 Technology Park Dr. Suite 100
Billerica, MA 01821, USA

US: 1 866 9219219
Ottawa: 1 819 4837094

Boston skyline at daytime
Boston skyline at daytime

Infovista Technologies, Inc.
600 Technology Park Dr. Suite 100
Billerica, MA 01821, USA

US: 1 866 9219219
Ottawa: 1 819 4837094

Infovista Kuala Lumpur
200701017645 (775656-M)

Level 7-05 & 06, Menara LGB, No.1, 
Jalan Wan Kadir, Taman Tun Dr. Ismail
60000 Kuala Lumpur, Malaysia

Kuala Lumpur: 60 386053394

Kuala Lumpur skyline at daytime
Kuala Lumpur skyline at daytime

Infovista Kuala Lumpur
200701017645 (775656-M)

Level 7-05 & 06, Menara LGB, No.1, 
Jalan Wan Kadir, Taman Tun Dr. Ismail
60000 Kuala Lumpur, Malaysia

Kuala Lumpur: 60 386053394

Need more information?

For further support documentation, please visit the Standard Commercial Terms page.

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