InfoVista provides part-time of full-time onsite technical expert for administration or development support on all our platforms.
Technical Account Management
Dedicated resources engaged regularly and actively with you, taking into account your specifics and evolutions inherent to evolving usage. A dedicated communication channel between InfoVista and the customer project leaders. Working alongside customer teams to provide guidance tailored to their environment and building a close relationship with all stakeholders.
We provide consultancy and technical assistance to migrate the existing customer’s solution to a more recent version.
Performance & Optimization Audit
We will analyze the performance of the InfoVista solution and provide complete recommendations for optimization, based on best practices.
New Device Integration
InfoVista provides a dedicated service to integrate and support customer specific network and system equipement.
WAN Governance Permanent Audit
Wan Governance audit provide a quarterly analysis of Ipanema reporting and a dedicated report with results and recommendations. The audit findings are then presented and discussed with the enterprise IT team. The audit is based on the permanent collection of application and network performance reports from the customer’s system.
InfoVista has a strong commitment to ensuring that our network performance orchestration solutions are performing at their best for you. Customers who take advantage of our training, consulting and support services experience faster return on investment and more successful implementations by working together with our experts.