Video

Carrier Ethernet 2.0 Service Best Practices: Visibility & the Customer Experience

The key to improving and demonstrating the value of Carrier Ethernet services, and accelerating time-to-revenue, begins with service performance visibility. Communications service providers require a full understanding of Carrier Ethernet network and service performance to maximize their reporting to business customers and, in turn, their revenues.

In this video, Christopher Cullan, Director of Product Marketing, Infovista, speaks as part of the Metro Ethernet Forum (MEF) GEN14 panel, "Unlocking Revenues with Standardized CE 2.0 Wholesale E-Access Services." He explains how visibility defines the customer experience using a shipping company's case study and personal story of ordering a guitar for his daughter's upcoming birthday, tracking the delivery all the way to his doorstep. These examples parallel the importance of Carrier Ethernet performance visibility and how it helps to demonstrate the value of a service.

It's this same simple visibility – the ability to login and see data right away that business customers crave. And by aligning performance visibility with industry standards, CSPs can position themselves to deliver this, improve their time-to-market and time-to-revenue, allowing them to reap greater financial rewards.

Case Study: Carrier Ethernet 2.0 Service Best Practices: Visibility & the Customer Experience