AI-driven order management for frictionless customer experience

Discover all the steps of the automation process triggered upon detection of an expansion opportunity on a 5G gaming slice, including customer notification, self-ordering, and service provisioning, including:

• Monitoring and risk detection: Predictive analytics identify potential risks before they impact service, enabling proactive actions for a smooth gaming experience.
• Capacity analysis: The system forecasts when a user license is nearing its limit and analyzes network capacity needs.
• Customer notification: Enterprises are alerted about potential SLA risks and offered the option to purchase additional capacity.
• Automated scaling: Once confirmed, the system scales the slice, updating all relevant systems, including billing and the customer portal.
• Confirmation and monitoring: The expanded slice is confirmed, and the dashboard reflects the new user capacity.

Discover how this framework allows CSPs and enterprises to prevent service degradation, reduce manual interventions, and unlock new monetization opportunities.

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