VistaCX QA

QA testing performed by VistaCX QA assesses end-to-end CX performance, evaluating the responsiveness, availability, and functionality of all the solutions that touch your voice channels, digital channels (chat, chatbot, email, etc.), and AI agent integrations. Functional testing narrows this CX test focus to validate that new CX components are functioning as intended both before and after it’s deployed to your CX stack. Regression testing focuses on the other side of that change: ensuring that new additions or upgrades introduced to your CX environment don’t negatively impact the performance of the components that were already there.

VistaCX QA is the evolution of Hammer On-Demand QA. Same product, same team, expanded capability — now part of the Infovista VistaCX portfolio for Enterprise CX Intelligence and powered by the VistAI agentic AI framework. Existing customers continue under their current contracts and receive the new capabilities through the modernized platform during 2026. 

Yes. Like all CX environment components, VistaCX QA offers the ability to ensure AI agent quality assurance. With all VistaCX QA tests, regression tests, and functional tests, enterprises can assess their AI agent solutions to assure compliance, accuracy, and brand consistency, while decreasing hallucinations and ensuring seamless AI to human handoffs for more complex user needs. 

Testing cadence depends on the complexity of your environment and the pace of change. A common pattern in regulated industries is weekly end-to-end QA testing, with additional regression and functional testing triggered whenever a CX component is added, upgraded, replaced or removed. VistaCX QA supports scheduled, on-demand and event-triggered testing to fit whatever cadence you adopt.

VistaCX QA automates QA test script development and execution. With our intuitive web-based script design tool, QA teams – including non-technical users – can design and execute hundreds of unique automated tests in just minutes.