VistaCX Load
Peak performance at peak traffic
Prevent CX bottlenecks before demand spikes across voice, digital and AI agents
Tested. Managed. Secured.
End-to-end load testing and performance testing for reliable, exceptional CX at scale
High-volume CX events, planned and unexpected, can crash an entire contact center if the infrastructure isn’t configured to withstand the traffic. When that happens, enterprises lose time and revenue while they’re most in demand. VistaCX Load reduces the risk of catastrophic load-induced failures by simulating real-world, multichannel high traffic situations in on-demand performance tests to highlight issues before users experience them in real-world operations.
Key benefits and features
Holistic performance testing for all solutions
VistaCX Load tests extend end-to-end testing to voice, chatbot, and AI agents with native virtual agents simulating any customer scenario.
Revenue assurance and regulatory compliance
On-demand load tests through VistaCX Load can scale with your needs, reducing the risk of crashes and avoiding revenue loss and noncompliance fines.
Create, maintain, and run scripts from anywhere
Execute unlimited test scripts sized in 100-port increments from anywhere in your network, saving time and money with proactive performance testing.
Correlate inbound and outbound performance results
Execute performance tests on inbound and outbound scenarios to identify CX issues anywhere in your communication flows before they impact customers.
Use cases
- Disaster ready: Load and resilience testing at scale
- Regulatory compliance assurance
- Comprehensive CX stack capacity assessments
- AI agent scale testing
Disaster ready: Load and resilience testing at scale
Ensure consistency of service by simulating real-world scenarios – at high volume – from anywhere in your network. VistaCX Load reduces the risk of load-induced performance drops, crashes, and outages, empowering enterprises to execute hundreds of inbound and outbound performance test scenarios across their entire CX environment. With these load tests, enterprises are able to identify issues that uniquely arise during high demand events and correct them before they impact actual customers.
Disaster ready: Load and resilience testing at scale
Ensure consistency of service by simulating real-world scenarios – at high volume – from anywhere in your network. VistaCX Load reduces the risk of load-induced performance drops, crashes, and outages, empowering enterprises to execute hundreds of inbound and outbound performance test scenarios across their entire CX environment. With these load tests, enterprises are able to identify issues that uniquely arise during high demand events and correct them before they impact actual customers.
Regulatory compliance assurance
In strictly-regulated industries, contact center availability and accessibility are essential to maintaining sector and governmental compliance. VistaCX Load performance tests highlight the connectivity issues that threaten your organization’s standing and bottom line. Alternately, VistaCX Load tests present proof positive that your organization can meet all accessibility regulations in the event of natural disasters and high-demand events.
Regulatory compliance assurance
In strictly-regulated industries, contact center availability and accessibility are essential to maintaining sector and governmental compliance. VistaCX Load performance tests highlight the connectivity issues that threaten your organization’s standing and bottom line. Alternately, VistaCX Load tests present proof positive that your organization can meet all accessibility regulations in the event of natural disasters and high-demand events.
Comprehensive CX stack capacity assessments
Modern CX environments are complex. VistaCX Load cuts through the complexity to assure CX performance end-to-end, crossing voice, chatbot, and AI agents, and with native virtual agents. VistaCX Load tests identify issues in these components and the interconnections between them while validating the impact high-volume events have all of them.
Comprehensive CX stack capacity assessments
Modern CX environments are complex. VistaCX Load cuts through the complexity to assure CX performance end-to-end, crossing voice, chatbot, and AI agents, and with native virtual agents. VistaCX Load tests identify issues in these components and the interconnections between them while validating the impact high-volume events have all of them.
AI agent scale testing
AI agents that work well in development can fail under peak production load — through latency spikes, memory leaks, infrastructure instability, or broken hand-offs to human agents. VistaCX Load simulates thousands of concurrent customer interactions against your live AI agents to expose those failure modes before they reach production. For functional and accuracy testing of the same AI agents, pair with VistaCX QA.
AI agent scale testing
AI agents that work well in development can fail under peak production load — through latency spikes, memory leaks, infrastructure instability, or broken hand-offs to human agents. VistaCX Load simulates thousands of concurrent customer interactions against your live AI agents to expose those failure modes before they reach production. For functional and accuracy testing of the same AI agents, pair with VistaCX QA.
Related products
VistaCX Edge
Agent-side and last-mile experience monitoring across the desktop, network, and voice path
VistaCX Assure
Real-customer-journey assurance correlated with the underlying network, service, and application signals
Frequently asked questions
Everything you need to know about assuring CX performance for expected and unexpected peak traffic events with VistaCX Load.
VistaCX Load offers comprehensive end-to-end testing for both inbound and outbound communication flows. Design and execute an unlimited number of performance test scripts to assess your system’s performance under peak volume conditions (load testing), breaking point conditions (stress testing), and at scale over time (soak testing) to assure user experience accuracy and quality can be achieved and maintained regardless of demand levels.
VistaCX Load is the evolution of Hammer On-Demand Performance. Same product, same team, expanded capability − now part of the Infovista VistaCX portfolio for Enterprise CX Intelligence and powered by the VistAI agentic AI framework. Existing customers continue under their current contracts and receive the new capabilities through the modernized platform during 2026.
At the infrastructure level. VistaCX Load stress-tests customer-deployed AI agents under peak traffic, exposing latency spikes, memory leaks, throughput limits, infrastructure instability, and broken AI-to-human handoffs. Functional and accuracy testing of those same AI agents (compliance, brand safety, hallucinations, drift) is delivered by VistaCX QA — the two work well together across the AI agent lifecycle.
VistaCX Load performance tests identify contact center component (and system) quality degradation points in a secure, simulated trial. This empowers enterprises to find and fix CX performance issues wherever they occur in their end-to-end CX environment without risking their recurrence with actual users during the enterprise’s busiest and most business critical events like Black Friday, Open Enrollment, tax season, and more. Performance tests conducted in VistaCX Load have saved organizations millions in potential lost revenue, customer churn, and damage to brand reputation.
Often, yes. VistaCX Load tests assure compliance with contact center availability and accessibility during peak user events and natural disasters. For strictly regulated industries like financial services, healthcare, and public utilities, the results of VistaCX Load tests can be presented as evidence of operational resiliency in the face of extreme conditions that threatens compliance maintenance.
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