VistaLink for 5620 SAM

  • Pre-built, certified integration for the leading Alcatel-lucent 5620 Service Aware Manager (SAM) EMS
  • Open Vistalink technology delivering access to all available objects and classes
  • Out-of-the box reporting templates to support performance assurance of layer 3- and layer 2-based services


Product at a Glance

The Alcatel-Lucent 5620 SAM powers mobility services including mobile backhaul, core IP/MPLS, broadband, enterprise and wholesale data services. InfoVista, an Alcatel-Lucent OSS ConnectedPremier partner, the highest level of Alcatel-Lucent's OSS Connected partner program, delivers and certifies its performance assurance solution with the latest release of the 5620 SAM.


Now, CSPs can enhance their enterprise and wholesale customers’ experience with a market-leading, web-based interface, network SLA management, and full historical reporting and analysis for engineering and planning. This solution also features service exception alerting and self-service dashboards for network operations by combining the power of Alcatel-Lucent 5620 SAM with InfoVista’s performance assurance platform including VistaLink® for Alcatel-Lucent 5620 SAM.

For more than a decade, InfoVista has provided the leading performance assurance platform with pre-built integration to the Alcatel Lucent 5620 SAM. Alcatel Lucent’s OSS Partner Program has recognized this commitment by awarding InfoVista ConnectedPremier partner status. CSPs around the world can be confident that our integration is tested and certified to ensure the most effective and rapid integration of Alcatel-Lucent’s growing portfolio of routing, switching and microwave products.

CSPs can ensure SLAs are met, troubleshoot performance, plan/forecast capacity requirements and have access to the full history of service performance, underlying KPIs and technical indicators. The result is lowered management costs, reduced customer churn and increased customer satisfaction and revenue growth.

Key Features

Service-Centric Navigation

VistaLink for 5620 SAM extends SAM's related service intelligence, enabling efficient navigation by customer, service or device. Users can display performance indicators that provide in-depth visibility into routers, interfaces, SAPs, SAP queues, service distribution points (SDPs), Link Aggregation Groups (LAGs), LSPs and OAM.

End-to-End Service Visibility and Analytics

Full visibility on service reachability, latency and jitter across Layer-2 VPNs, MPLS LSPs and other services. CSPs can continually enable these measurements, for current and historical end-to-end behavior measurements as well as baselines, forecasting and event notifications.

Out-of-the-Box, Certified Integration

With a GUI-driven setup and configuration, the certified Alcatel-Lucent 5620 SAM integration can be up and collecting data within the hour via the 5620 SAM-O module, including resource-to-service mapping of service access points (SAPs) and their relationships to IESs, VLANs, VLLs, VPLSs, and VPRNs. 

No Additional Polling

The certified integration removes the need for direct polling. The redundant northbound, XML-based interface is used for collection of performance statistics. Plus, VistaLink for 5620 SAM provides access to the OAM statistics, available only from the 5620 SAM for monitoring end-to-end service performance.

High Availability

The high availability and system redundancy, built into the Alcatel-Lucent 5620 SAM solution, is fully supported by InfoVista supporting primary and secondary SAM servers to continue the data collection and service topology synchronization under failure conditions.

Use Cases

Demonstrate services quality with sophisticated customer reporting

Fully configurable KPI reporting and calculation for custom SLA requirements, internal engineering metrics and VIP customer reporting help fixed-line communications service providers, mobile operators and shared IT organizations to demonstrate the quality of their services with branded customer reporting through innovative multi-tiered, branded customer reporting.

Wholesale (carrier-to-carrier) service management

Whether providing off-net access, mobile backhaul or even transit services, the SLA requirements are often complex and varied from carrier to carrier. VistaLink for 5620 SAM provides the level of service reporting and performance management required by leading CSPs, so that the provider running Alcatel-Lucent-based networks can deal with the nuances of each customer to secure the business and meet the SLAs.

Multi-Layer Backhaul/Transmission Network Performance Management

When deployed together with VistaInsight, the VistaLink for 5620 SAM becomes a key components of our multi-technology solution to monitor complex mobile backhaul networks. The combined solution allows network operation teams to monitor optical, microwave, TDM/SDH, ATM, Carrier Ethernet and IP/MPLS physical and logical instances (such as EVCs and pseudowires), accelerating the detection and diagnosis of QoS problems across all mobile backhaul domains and layers.

Capacity reporting and planning support

Provides service and resource usage reporting to engineering and planning staff with long-term historical reporting and analysis coupled with 95th percentile, baselines and regression-based forecast KPIs empowering engineers to perform capacity assessment and forecasting on multi-domain. This enables Alcatel-Lucent-based networks to right-size and impact estimations.