New Release Delivers Comprehensive Mobile Service Assurance from Data Center to Cell Tower
PARIS, France and HERNDON, Virginia—October 14, 2010—Infovista, the global leader of IP and RF planning, assurance and optimization software solutions, today announced the completion of its fully integrated end-to-end mobile assurance platform with the availability of version 3.0 of its Mobile Knowledge Pack. A substantial release, this new comprehensive version allows for real-time monitoring and reporting of every infrastructure entity along the service delivery path—from the data center and mobile packet core, to the IP/MPLS backbone and the backhaul, and extending support to radio access network (RAN) equipment. Additionally, it assures the performance of mobile voice and data services with the ability to view end-user quality of experience on a per-subscriber basis from one toolset. Infovista now offers the only solution on the market that delivers an end-to-end view of network and application performance and subscriber experience across all domains from a single platform.
“With the expected increases of real-time mobile traffic and demand for video-centric services, mobile operators have recognized that operational support for end-to-end quality of experience needs to be enhanced,” said Shira Levine, directing analyst at Infonetics Research. “These operators are looking for solutions that will offer a common network and application reporting environment that contributes to consolidation and rationalization efforts as a means to broaden the gap between expenditures and revenues of mobile services.”
Monitoring standard metrics such as latency, packet loss, and jitter are not enough for mobile data services. With the exploding volume of bandwidth-intensive mobile data traffic, ensuring high-quality, always available wireless voice and data services across every domain of the network requires going beyond the historical siloed approach. Mobile Knowledge Pack 3.0 is the perfect product for service providers seeking to operationally align with subscriber experience expectations. It empowers providers to immediately understand the relationships between resources, the services they support, and the respective performance indicators. This enables better operational efficiency by being able to proactively identify the precise network root cause of service degradation, expediting the ability to address issues quickly to ensure a high quality customer experience.
“InfoVista is very excited to bring to completion its end-to-end value proposition for mobile operators looking to solve the real challenges that are inherent in the mobile data explosion and industry-wide focus on customer experience,” said Vikas Trehan, senior vice president of the network performance management business line for Infovista. “When you couple these expanded capabilities with our award-winning Vista360 operational dashboard, we are proud to offer the market an off-the-shelf, multi-domain, multi-vendor network and application performance management capability that will have a big impact on a mobile operator’s ability to manage both service quality and the user experience.”