Retail Digital Transformation
Consistently deliver the best in-store experience
Overview
As the lines between online and in-store retailing become increasingly blurred, your stores’ digital transformation needs to enable new in-store experiences that increase conversion rates, while empowering your associates to raise customer satisfaction with the help of new technology. Yet 74% of retailers tell us their store network is the #1 barrier to an effective customer journey from these new technologies.
Retailers tell us their top five applications that deliver on the promise of great customer experience and associate enablement are: point of sale (POS), inventory management, guest Wi-Fi, workforce management, and real-time data analytics. How do you enable your network to power your retail digital transformation and deliver a consistent, high performance in-store experience?
Ipanema SD-WAN gives you complete control over your user experience for customer and associate applications at every store, for every user, all the time, no matter the network conditions, while making your store operations more efficient.
Key Benefits
Ensure great in-store customer experience
Your in-store apps can only perform as well as your network conditions allow. With Ipanema, give every customer, at every store, a consistent, high-performance digital in-store experience every time, no matter the network conditions, even on mobile devices.
Empower your associates
Deploy efficient mobile devices to your associates for assisted selling, CRM, and mobile PoS. No more calls to the help desk, just increased conversion rates and happy customers.
Protect PoS performance
Every customer wants convenience and speed. Ensure your PoS runs fast and reliably. No matter how many customers check out at fixed or mobile PoS stations or what other in-store apps are running.
Increase operational efficiency
Enable real-time inventory across all stores to mitigate out-of-stocks and over-stocks with IoT and RFID based applications on an optimized store network. Inventory data now flows reliably and consistently so associates and e-commerce have accurate merchandise information.
Deliver consistent order management
Run your order management apps in the cloud or the data center and achieve equal performance results through retail digital transformation. Your associates spend more time serving customers and less waiting for transactions to complete or data to refresh.
Realize true omnichannel performance
With real-time inventory access and high-performance order management applications, your buy online, pickup in-store and ship from store apps work every time. The result is larger carts and increased customer satisfaction.
Use Cases & Features
Fast, consistent PoS & order management performance
90% of retailers tell us their PoS must be prioritized over all other apps. Adding order management apps to the mix makes this even more important with higher performance requirements for associates and customers alike. With Ipanema SD-WAN, it’s now worry-free.
Guest Wi-Fi experience that customers love
Deliver the guest Wi-Fi experience your customers expect without any risk to your critical business applications. Ipanema lets you decide priority and performance while protecting the quality of experience for PoS and other critical apps.
Associate enablement via mobile that works
Increase conversion rates up to 40% by empowering associates with high performance mobile apps that work reliably and consistently. Increase your customer satisfaction by leveraging your most important in-store asset - your associates.
Reliable & consistent real-time inventory data delivery
Enable RFID and IoT based inventory management solutions to reduce out-of-stocks and increase sales from buy online, pickup in store and ship from store services. Ipanema protects real-time data flow performance across any store network no matter the conditions.