Since the economic crash of 2008 banking groups are facing the dual challenges of reduced revenues and increased costs. As they gradually recover they are looking for the right balance between cost and productivity.
But how can an organization with 40 thousand employees and hundreds of branches increase productivity and business efficiency while reducing costs? Banking groups have bet on cloud-based services like Microsoft Lync and Microsoft Office 365 as likely candidates to achieve these goals.
But increased network pressure may put these benefits at risk…
To obtain the expected benefits with Microsoft Lync and Microsoft 365, you need to make sure your IT infrastructure can deal with these highly dynamic and unpredictable bandwidth-heavy applications. Bad quality of service equals unsatisfied users and poor customer-service. Do you really want to take the risk of investing in these new IT services with no guarantee on the delivered performance to the users and no control of user adoption?
You need to make sure your apps work to protect your business productivity : key considerations
1 - How do you cost-efficiently deliver excellent quality of experience to your employees over your 1000+ distributed sites?
2 - How do you protect business critical applications against non-critical bandwidth hungry applications?
3 - How do you ensure the network is flexible enough to move some applications to the cloud, use internet as a business network and balance traffic on the best path MPLS or Internet and so optimize existing resources while saving costs ?
Being able to manage your applications according to their business criticality in an automated manner is the only surefire approach. Serve your business apps first! Make sure employees will always receive excellent quality of service when using critical apps whatever the traffic situation and available bandwidth.
Let ‘s take the KBC example…
KBC is the N°1 Belgium-based banking and insurance group. They serve some 40,000 employees worldwide in 875 branches. In order to maximize employees' productivity and reduce costs they deployed Microsoft Lync and Microsoft 365 across the entire organization.
Bart Adriaensen, Department Head of End-user Service Desk and Alarm Management at KBC Bank, said; “Following the full roll-out, we calculated we would have over 15,000 users on Microsoft Lync, spread across our many branches and headquarters, so we couldn't take the risk of employees not receiving an optimum experience, otherwise usage would drop and the initial investment would not pay for itself.”
140,000 P2P sessions a week, 3,700 Microsoft Lync conferences a week and 7 million kilometers saved!
Thanks to the use of the Ipanema's solutions, the adoption of Microsoft Lync and Microsoft 365 was achieved across the entire organization. There are now 140,000 P2P sessions a week and 3,700 Microsoft Lync conferences a week. Employees can now efficiently work from anywhere at any time while significantly reducing the travel (7 million kilometers saved) and telecom costs.
Customer facing services like banking groups, protect your business apps, be ready to move in the cloud and align IT with business expectations.
Unified communications offer huge opportunities to any organization wishing to improve productivity and collaboration, whilst reducing costs. However, they are ultimately dependent on the end-user's experience. For any deployment of such applications, particularly within the banking sector where a greater focus on efficiencies and expenditure is apparent, guaranteeing the performance of business-critical applications is crucial to the deployment success.