Traditional KPI-focused approach of network performance management does not allow mobile operators to determine which network degradations are affecting high-profile customers. VIP enterprise customers could be left with poor service, jeopardizing a profitable and reliable revenue stream for the mobile operator.
Through InfoVista’s automated RAN geolocation and optimization carrier grade solution, mobile network operators will now have the ability to monitor different groups of subscribers – primarily enterprise customers – and provide aggregated quality of experience (QoE) indicators in order to optimize network performance management efforts.
InfoVista has a strong commitment to ensuring that our network performance orchestration solutions are performing at their best for you. Customers who take advantage of our training, consulting and support services experience faster return on investment and more successful implementations by working together with our experts.
With intense competition and rapid changes taking place within the mobile industry, operators cannot afford high rates of subscriber churn - particularly among their highest-paying VIP or enterprise customers. At the same time, these subscribers are expecting mobile operators to meet their network performance expectations and will usually push for contractual Service Level Agreements (SLAs) on top of service performance parameters when deciding on which mobile operators will get their account.
Shifting the focus for network performance management that puts subscribers at the center allows mobile network operators to revolutionize the way they assure service quality. The unique combination of subscriber and network intelligence gives mobile network operators the ability to establish new practices and processes that truly focus on high-quality network performance for their enterprise or VIP customers.
By correlating large amounts of subscriber calls and end-to-end network intelligence, InfoVista provides RAN engineers with previously unavailable, valuable insights into geo-located individual subscribers and group behavior. This enables mobile network operators to better track subscriber-perceived performance and detect the network problems that are most relevant to the high-value customers, which ultimately helps them execute better network optimization strategies to improve network quality of service (QoS).
This allows mobile operators to reflect the resulting improvements to quality of experience (QoE) in updated SLAs. Monitoring QoE on a subscriber level is a value add that can attract new enterprise customers and ultimately improve the bottom line of the overall business.
Service quality teams can use executive reports to monitor QoE indicators for selected groups of VIP subscribers around the clock.
Advanced subscriber analytics using network traces allow for incredibly precise problem diagnosis, with views into individual subscribers and their unique network sessions.
Operations teams (NOC and SOC) can quickly identify the network elements that most affect VIP subscriber QoE and immediately begin troubleshooting
Operations teams can identify IMSIs of affected subscribers and proactively alert them to problems and corrective actions before they call to complain.
Our project managers and consultants can help you ensuring your InfoVista solution is successfully implemented and delivered to your requirements.
A complete set of expertise and services covering the entire life-cycle of your projects, to help you manage your InfoVista solutions once deployed.
Tightly integrate your InfoVista solutions with your in-house solutions and third party products that are equally vital to your service and IT operations.
A series of services covering radio network design, model tuning and signature services leveraging the superior functionalities of our Planet software suite.
When you have a problem, you need resolution quickly and efficiently, with as little impact or downtime as possible. This is the mission of our global Customer Support team.
Customers who take advantage of our training experience faster return on investment and more successful implementations by working together with our experts.
Our specialists are at your disposal to discuss your technical needs
Next-Generation Subscriber-Centric Network Performance Management
Improving the Customer Experience with Subscriber-aware RAN Optimization
Our specialists are at your disposal to discuss your needs
Orchestrate the Hybrid WAN to maximize application performance & user experience, optimize IT operations & reduce costs
Deliver the application performance you need across different use cases for your business
The most powerful, scalable and flexible service performance assurance platform of the industry
Subscriber-aware, accurate and dynamic mobile network planning & optimization
Analyst & Survey Reports
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