Mobile operators must quickly identify and resolve service quality issues to reduce customer churn by resolving network performance problems before customers even notice them.
Through Xeus, InfoVista provides RF engineers with a completely new dimension of network performance analysis and troubleshooting processes - all in a flexible desktop-based solution. Xeus’ core strength is the ability to intelligently post-process, analyze and geolocate multiple network and subscriber intelligence data points, bridging the gaps between network parameter data, traditional drive test data and extensive call trace data.
InfoVista has a strong commitment to ensuring that our network performance orchestration solutions are performing at their best for you. Customers who take advantage of our training, consulting and support services experience faster return on investment and more successful implementations by working together with our experts.
Maintaining and troubleshooting network performance can be difficult and costly, especially for the RAN. This has only been made worse by exponential growth in mobile data traffic over the last decade.
Traditional network performance monitoring methods like drive testing are inefficient for today’s complex networks. The old practices often provide an inaccurate view of the network and the quality of service (QoS) experienced by subscribers because drive tests focus exclusively on outdoor service.
Slow troubleshooting responses to network performance quality issues can also have a high cost – subscriber churn. Mobile operators must quickly identify and resolve service quality issues to reduce the likelihood that they will lose customers. Ideally, mobile operators will resolve network performance quality issues before their customers even notice them.
Xeus provides RF engineers with a completely new dimension of network performance analysis and troubleshooting by bridging the gaps between network parameter data, traditional drive test data and extensive call trace data. Its core strength is its ability to intelligently post-process, analyze and geolocate multiple network and subscriber intelligence data points – all in a flexible desktop-based solution.
Call trace data can be used by mobile operators to quickly and easily harness the value that inherently exists in their networks by converting millions of call records into insights that help RF engineers understand the true customer experience in their mobile networks, and quickly resolve quality issues.
Accelerate root cause analysis and troubleshooting for RF performance problems all the way down to the individual user or cell level. Quickly drill down to the root cause of problem areas in your mobile network with Xeus's smart analysis of real calls made by subscribers. By utilizing subscriber perceived data, RF engineers can ensure significant improvements for subscribers in overall network quality for voice and data, allowing mobile operators to reduce their dependency on drive testing.
Xeus collects geo-located subscriber data records in real-time to make network troubleshooting a more efficient and effective process. RF engineers can gather intelligence about subscribers’ network activities and all associated signaling over a set period of time. They can then determine which subscribers are most affected by recurring network degradation and prioritize those network problems.
Achieve a higher quality of service through in-depth optimization analytics and comprehensive troubleshooting of abnormal mobile network events, including cell analysis, blocked/dropped call analysis and throughput analysis. Through detailed neighbor optimization, pilot pollution troubleshooting and coverage analysis, RF engineers can also manage and prevent recurring performance issues to maintain high overall network performance.
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Tightly integrate your InfoVista solutions with your in-house solutions and third party products that are equally vital to your service and IT operations.
A series of services covering radio network design, model tuning and signature services leveraging the superior functionalities of our Planet software suite.
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Customers who take advantage of our training experience faster return on investment and more successful implementations by working together with our experts.
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Customer-centric RF Network Troubleshooting
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Orchestrate the Hybrid WAN to maximize application performance & user experience, optimize IT operations & reduce costs
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The most powerful, scalable and flexible service performance assurance platform of the industry
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