Equipped with InfoVista's performance assurance platform, CSP's can provide their customers sophisticated, self-service dashboards, full end-to-end SLA and performance visibility, self-configured thresholding and application performance visibility. Empowered with more than just a proof point for the service's quality, but advanced, actionable intelligence, CSP customers can triage, troubleshoot, manage, plan and communicate around the critical networking services they rely upon for their business, maximizing the network service's value.
XO turned to InfoVista to help them deploy a single, highly configurable Carrier Ethernet service assurance platform, which network engineering, network operations and management teams could query when needed for network performance management, capacity planning, proactive troubleshooting, as well as SLA management. XO wanted the platform to deliver robust, customized, and MEF-compliant customer reporting, as well as individualized dashboards for their internal teams.
VistaInsight delivers SLA and customer reporting for CSPs including specific reporting workflows for internal stakeholders like engineering and network operations. With integrated 5View NetFlow and 5View Applications, CSPs can add application performance visibility to their business services.
InfoVista has a strong commitment to ensuring that our network performance orchestration solutions are performing at their best for you. Customers who take advantage of our training, consulting and support services experience faster return on investment and more successful implementations by working together with our experts.
Because of increased globalization, mobility and cloud computing, today’s business services are critical for enterprises of all sizes. Whether serving a small start-up with a few offices, a national retailer or a global financial services company, Communications Service Providers’ (CSPs) must deliver the maximum value, performance and customer experience for their network-based services. These demands require a partnership-driven relationship between CSPs and their customers that delivers transparent, high-value performance intelligence.
Whether using MPLS-based IP VPNs or the latest in Carrier Ethernet services – and selling to carrier customers or directly to the enterprise – CSPs' customers demand performance guarantees, proof-points, seamless scalability and wide service coverage. So, how can CSP's not only deliver on these expectations but also provide a differentiated service and drive a positive customer experience?: By demonstrating the service's quality with real-time, standards-aligned performance reporting.
The included multi-tenant, Web-based portal demonstrates SLA compliance and forecasting of service usage and performance degradation. In addition, it empowers the end customer with self-service dashboards, maps, filters and user-configurable thresholds using an intuitive Web 2.0-based GUI.
InfoVista's ability to link the three dimensions of service performance - the resources, the service usage and behavior and the end-to-end performance metrics, gives the CSP the ability to define, manage and deliver a service-based view of its multi-vendor, multi-CoS VPN to the end customer. The underlying service modeling capability ensures that what the customer sees maps directly into the service that they buy, whether that's a Carrier Ethernet EVPL or a managed MPLS-based IP VPN service. Built to handle the capacity that CSPs require with billions of transactions processed each day, the InfoVista service level management solution provides both the technical and commercial scalability to help CSPs best align investment with return.
First to integrate MEF 35/36, InfoVista's MEF-aligned service level reporting uses real-time KPIs and self-service dashboards that enable the CSP to easily demonstrate the value and performance of their CE 2.0 service offerings to both retail and wholesale customers.
CSPs can deliver the unique reporting and KPIs required by sophisticated customer RFPs; the metrics, granularity, formatting and formulas are fully tailorable to meet the most demanding needs and ensure a successful, competitive bid.
Demonstrate VPN service quality with resource, usage and end-to-end performance visibility and SLA reporting that incorporates self-service capabilities for both carrier and enterprise business service customers.
Empower CSP service operations to proactively identify performance degradation using forecasting, baselining and multi-variable performance events. By providing real-time, transparent visibility of the service performance, CSPs and their customers avoid placing blame and instead work together to address performance issues.
Launch tiered-reporting services that feature sophisticated performance intelligence and customer-configurable thresholds with a mobile app, enabling the enterprise network manager to stay on top of their service's performance in real time, maximizing the value they receive from the CSP's service.
Our project managers and consultants can help you ensuring your InfoVista solution is successfully implemented and delivered to your requirements.
A complete set of expertise and services covering the entire life-cycle of your projects, to help you manage your InfoVista solutions once deployed.
Tightly integrate your InfoVista solutions with your in-house solutions and third party products that are equally vital to your service and IT operations.
When you have a problem, you need resolution quickly and efficiently, with as little impact or downtime as possible. This is the mission of our global Customer Support team.
Customers who take advantage of our training experience faster return on investment and more successful implementations by working together with our experts.
Our specialists are at your disposal to discuss your needs
Carrier Ethernet Service Assurance & Customer Reporting Pay Off for XO Communications
Cable & Wireless Panama: Delivering the Best Customer Experience for MPLS-based Services
Improving Wholesale Backhaul Services Bottom Line
Is There Opportunity to Better Monetize Carrier Ethernet Services?
Accelerating Revenue Through Carrier Ethernet Service Differentiation
Orchestrate the Hybrid WAN to maximize application performance & user experience, optimize IT operations & reduce costs
Deliver the application performance you need across different use cases for your business
The most powerful, scalable and flexible service performance assurance platform of the industry
Subscriber-aware, accurate and dynamic mobile network planning & optimization
Analyst & Survey Reports
Standard Commercial Terms