Customer Support

Committed to your success

When you have a problem, you need resolution quickly and efficiently, with as little impact or downtime as possible. That’s why it is the mission of InfoVista’s global Customer Support team to provide you with the quality support you deserve - whether it is because you have a question or you find yourself in the most critical situation. Every Customer Support engineer strives to exceed your expectation by providing:

  • Personal attention and expertise on InfoVista products to ensure a complete understanding of the request.
  • Commitment to prompt response and problem resolution.
  • Professionalism to handle every request with courtesy and respect.

Customer Support Contacts

Find your support team by choosing your region and your product line!

Service Performance Assurance

Europe, Middle East and Africa

+33 164 86 79 11

support@infovista.com

8am - 7pm Central (Monday to Friday)

Service Performance Assurance

Americas

+1 703 435 5571

support@infovista.com

9am - 8pm Eastern (Monday to Friday)

Service Performance Assurance

Asia Pacific

+65 6243 3763

support@infovista.com

9am - 6pm Singapore (Monday to Friday)

Wireless Network Design and Planning

Europe, Middle East and Africa

+33 164 86 85 08 (Paris)

support.mentum@infovista.com

9am – 6pm Central (Monday to Friday)

Wireless Network Design and Planning

Americas

+1 866 921 9219 (toll free)

+1 819 483 7094 (Ottawa)

support.mentum@infovista.com

9am – 7pm Eastern (Monday to Friday)

Wireless Network Design and Planning

Asia Pacific

+60 3 8008 2292

support.mentum@infovista.com

9am – 7:30pm MYT (Monday to Friday)

Xeus Pro and Xeda

Europe, Middle East and Africa

+33 164 86 85 08 (Paris)

support.aexio@infovista.com

9am – 6pm Central (Monday to Friday)

Xeus Pro and Xeda

Americas

+1 866 921 9219 (toll free)

+1 819 483 7094 (Ottawa)

support.aexio@infovista.com

9am – 7pm Eastern (Monday to Friday)

Xeus Pro and Xeda

Asia Pacific

support.aexio@infovista.com

9am - 6pm (Monday to Friday)

Proactive Network News

01/12/2014:Troubleshooting Your RF Network Where and When it Matters MostAffandy Johan

Today’s mobile networks are increasingly dense, complex and heterogeneous, thanks in large part to the trend toward virtualization. In addition, operators must consider...