5View™ Voice Data Manager
Ensure Voice Quality of Experience
Overview
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| 5View Voice Data Manager Interface - Multi-Tenant UC Service Quality |
VoIP, alone or as a part of unified communications and collaboration services, enables enterprises to reduce communication costs and increase operational efficiencies. Yet, the combination of voice and data services on the same infrastructure brings an unprecedented level of complexity to the service delivery environment. Performance issues do not merely slow the IP telephony service; they can make the service almost unusable.
IP telephony business users have little tolerance for bad call quality or dropped calls which affect their end-user experience. Such issues interrupt their activities and negatively impact the enterprise’s bottom line. Hence, managed and hosted service providers or enterprise IT departments must have the means of ensuring call quality and overall IP telephony service quality. Without service assurance, they risk user dissatisfaction, and in the case of the service provider, the potential loss of customers.
Managing the IP telephony service—whether for business units and locations within a single enterprise or for many service subscribers to a managed, hosted, or cloud-based service—requires a robust, IP telephony focused performance monitoring and reporting tool. Voice Data Manager, an option of InfoVista’s 5View™ Service Data Manager, offers just such a tool by supplying real-time and detailed visibility into the voice and call quality indicators that quantify the end-user experience. Voice Data Manager equips the provider with the information to effectively monitor the voice service, quickly identify and resolve performance issues, and demonstrate how the service is performing against service level commitments.
Key Benefits
Part of InfoVista’s integrated unified communications assurance solution portfolio, the Voice Data Manager option of InfoVista’s 5View™ Service Data Manager, enables enterprises—or the managed or hosted service providers who serve them—to:
Ensure that the quality of the IP telephony user experience stays at a high level by providing real-time monitoring of the indicators that affect voice service quality- Expedite troubleshooting and resolution of voice quality issues through analysis and presentation of performance data by organizational grouping and sub-groupings such as customer, business unit and sites, plus detailed visibility into the call data records (CDRs)
- Practice proactive monitoring of voice service quality in order to catch a degradation trend and address it before the user experience is affected
- Speed deployment, optimize CAPEX and OPEX, and ease commercial management of hosted or managed IP telephony/unified communications services through a carrier-class, multi-tenant and out-of-the-box performance management solution
Key Features
The Voice Data Manager option of InfoVista’s 5View™ Service Data Manager product has been designed to aid service providers and enterprise organizations via the following features and capabilities:
- Visibility into the key quality performance indicators such as mean opinion score (MOS), jitter, latency, and packet loss that enable the provider to truly assess voice and call quality and better manage the end-user experience
- The ability to drill down to the details of each individual call—the call data records (CDRs)—to troubleshoot quality issues
- In-depth views, plus grouping, sorting and filtering capabilities, that enable the service provider and customer to view the performance of specific organizational groupings—customer, division, sites, site to site
- A scalable multi-tenant architecture that enables hosted and managed service providers or enterprise IT managers to comprehensively and cost-effectively monitor the IP telephony/unified communications service for their multiple customers or users
- Out-of-the-box metrics and reports that enable faster deployment, efficient management, and assurance of IP telephony/unified communications, as well as reduced operational and customization costs
- Powerful data collection and aggregation through Service Data Manager’s unique, high-performance, patent-pending data processing engine
- Support of Cisco Unified Communications Manager (CUCM)
- Interoperability with InfoVista’s Unified Communications Knowledge Pack, thus adding visibility into the interdependent network infrastructure, applications, and servers that impact voice service quality and availability
