5View Service Data Manager

Carrier-class service usage analysis and application performance monitoring

Architecture for Network Performance ManagementIncrease business service revenues with application performance reporting
InfoVista’s architecture for unified application and network performance management and troubleshooting.

5View Service Data Manager provides the robust, carrier-class application performance management platform and feature set offering  service providers and large enterprises real-time performance and usage visibility and analysis for a variety of service types. Service Data Manager takes the large volumes of data collected by various sources, such as the multi-tenant 5View NetFlow SP appliance or the 5View Applications appliance, and processes, aggregates, stores and then presents the customer-specific data on a common platform. Architected as a scalable platform, 5View SDM’s data collection/reporting engine is designed to process the massive volumes of real-time data generated by thousands of flow and application measurement sources found in today’s global enterprises.

By merging application response metrics and flow data into a unified view, 5View SDM allows network and application delivery teams to effectively and collaboratively troubleshoot and manage end-to-end application performance. 5View SDM increases visibility across the entire application delivery chain, providing transactional metrics on an application-by-application basis, and presents real-time flow data to quickly determine the source of degraded performance.

5View SDM’s multi-tenant capabilities, securely segregates each customer’s performance data, allowing Communications Service Providers (CSPs) to rapidly deliver application visibility reporting services to their customers on an individualized basis. Providing a customizable, customer-facing portal, 5View SDM enables CSPs to augment their existing business service VPN portfolios with L2/L3 VPN SLA reporting.

Use Cases: 

  • Demonstrate end-to-end services and application quality
  • Allows shared IT to monitor line of business (LoBs) application service levels
  • Ensure end-user quality of experience (QoE)
  • Improve operational efficiency
  • Reduce mean time to repair by enabling collaboration between IT and network teams
  • Accelerates the resolution of degraded application performance
  • Faster application-centric troubleshooting
  • Launch differentiated VPN services, such as application-aware VPN (AAVPN)

Key Features: 

  • Single pane of glass for network and application performance management
  • Configurable dashboards summarize key information with logical data groupings
  • Configurable baseline and threshold alarms
  • Application/infrastructure dependency maps
  • Role-based management with LDAP integration for single sign-on
  • Software-based, central management capabilities

    Enables “zero touch” configuration of individual appliances

  • Carrier-grade scalability
  • Support for Cisco’s Application Visibility and Control (AVC)
  • Support for Alcatel Lucent’s 5670 Report Analysis Manager (RAM)

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