TEMS™ Sense | Automated Remote Network Monitoring

Active monitoring of service performance

Continuously validate your subscriber experience with 24x7 active network monitoring

Continuous remote network monitoring

Proactively monitor your wireless network services end-to-end with TEMS Sense

TEMS™ Sense is a phone-based remote testing solution delivering fully automated monitoring and real-time analytics from locations across the network. It can be mounted in fixed locations such as airports and stadiums, or in vehicles such as taxis and public transport. Units are remotely managed and controlled. A proactive testing approach means staying ahead of potential issues and giving your subscribers the quality, they deserve.

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Key benefits and features

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Take advantage of robust and reliable hardware

Designed to be left unattended and with built-in intelligence, including temperature and charging control to ensure successful 24x7 data collection.

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Ensure early detection and correction of issues

24x7 monitoring provides early issue detection and root-cause analysis enabling quick correction of service impact issues that occur in your network.

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Accurately validate network upgrades and changes

A TEMS Sense unit in a fixed location provides the perfect baseline to compare network performance before and after upgrades and changes.

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Validate every aspect of your network

Advanced device forcing features and scripting, as well as the ability to test OTT services and applications, give you full visibility of your network.

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Reduce your troubleshooting time and costs

Connect remotely to a TEMS Sense unit to perform ad-hoc tests. Troubleshoot in minutes without ever having to send a technician out to the field.

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Monitor your network service as a non-operator

When your critical comms relies on a mobile network, TEMS Sense can help you by continuously validating service at key locations.

Proactively monitor your wireless network

3 reasons why active network monitoring makes sense for your mobile network

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Use cases

Subscriber quality of experience monitoring

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Early detection and resolution of network issues is key for happy subscribers. By staying one step ahead, you avoid damaging customer escalations. TEMS Sense lets you monitor your end-to-end subscriber experience, 24x7. Using real-time root-cause analysis and the ability to run ad-hoc tests, TEMS Sense allows you to quickly discover and fix service-impacting issues.

Subscriber quality of experience monitoring

Youngsters looking at their phones

Early detection and resolution of network issues is key for happy subscribers. By staying one step ahead, you avoid damaging customer escalations. TEMS Sense lets you monitor your end-to-end subscriber experience, 24x7. Using real-time root-cause analysis and the ability to run ad-hoc tests, TEMS Sense allows you to quickly discover and fix service-impacting issues.

Strategic location monitoring

Woman at airport holding a phone

Deploying TEMS Sense at airports, stadiums, shopping malls and other key strategic locations provides you with confidence that your network is performing as it should in these important locations. It can also be deployed at your retail stores to continuously validate that voice and data service quality is at the highest level for prospective customers. With support for 4 SIM cards, TEMS Sense units at strategic locations can also be used to benchmark your network against your competitors.

Strategic location monitoring

Woman at airport holding a phone

Deploying TEMS Sense at airports, stadiums, shopping malls and other key strategic locations provides you with confidence that your network is performing as it should in these important locations. It can also be deployed at your retail stores to continuously validate that voice and data service quality is at the highest level for prospective customers. With support for 4 SIM cards, TEMS Sense units at strategic locations can also be used to benchmark your network against your competitors.

Regression testing

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When making changes to your network, you need to make sure all your services continue to perform reliably without any degradation. TEMS Sense makes it possible to validate network upgrades, new feature activations and any other changes that are made to the network. Continuous testing done at a fixed location provides a perfect baseline to confirm network changes have not adversely affected the network (or have improved it as intended) and it is easy to see if changes have degraded performance.

Regression testing

Man at train station talking on the phone

When making changes to your network, you need to make sure all your services continue to perform reliably without any degradation. TEMS Sense makes it possible to validate network upgrades, new feature activations and any other changes that are made to the network. Continuous testing done at a fixed location provides a perfect baseline to confirm network changes have not adversely affected the network (or have improved it as intended) and it is easy to see if changes have degraded performance.

Private 5G network assurance

Mining industry

5G private mobile networks are being deployed in many industry verticals such as manufacturing, mining, and power utilities. While these networks are typically small, they are also business-critical. Service assurance solutions, however, are large, complex and expensive, and not a feasible option to validate performance for a network of just 10s of cells. TEMS Sense is the perfect solution to understand that your private network is working as expected without the need to be an RF expert.

Private 5G network assurance

Mining industry

5G private mobile networks are being deployed in many industry verticals such as manufacturing, mining, and power utilities. While these networks are typically small, they are also business-critical. Service assurance solutions, however, are large, complex and expensive, and not a feasible option to validate performance for a network of just 10s of cells. TEMS Sense is the perfect solution to understand that your private network is working as expected without the need to be an RF expert.

Critical communications monitoring

First responders

With many first responders moving to public 5G networks, the need for the mobile network to deliver critical communications has never been greater. But how can you be confident the network your teams rely on is performing as expected? TEMS Sense gives the emergency services confidence in their 5G critical comms, enabling them to validate network performance at key first responder sites including police stations, fire stations and hospitals without the involvement of the network operator.

Critical communications monitoring

First responders

With many first responders moving to public 5G networks, the need for the mobile network to deliver critical communications has never been greater. But how can you be confident the network your teams rely on is performing as expected? TEMS Sense gives the emergency services confidence in their 5G critical comms, enabling them to validate network performance at key first responder sites including police stations, fire stations and hospitals without the involvement of the network operator.

Regulatory oversight

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As a regulator, a key part of your role is to ensure the operators within your country are delivering the quality of service expected by their customers (and defined in their license conditions). With each TEMS Sense unit capable of supporting 4 SIM cards, Regulators can deploy them at key locations across the network to monitor the performance of all the operators in their country without ever leaving the office.

Regulatory oversight

Man working at the office looking at screen

As a regulator, a key part of your role is to ensure the operators within your country are delivering the quality of service expected by their customers (and defined in their license conditions). With each TEMS Sense unit capable of supporting 4 SIM cards, Regulators can deploy them at key locations across the network to monitor the performance of all the operators in their country without ever leaving the office.

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Assure your critical communications

How to monitor your mobile network when you’re not a mobile operator

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