Archive for November, 2010

Service Provider Insights for Ensuring Mobile Quality of Experience, Part 3

11/18/2010 |
Ari Banerjee

Application and Subscriber Mobile Internet Visibility Are Crucial Ingredients of End-to-End Mobile Experience Management By Ari Banerjee Senior Analyst Heavy Reading Image via CrunchBase End-to-end mobile experience management consists of a complex correlation of metrics that not only include operational measures and quality-of-service (QOS) measurements, but also emotional dimensions relating to the nuances of customer […]

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Service-Centric Performance Assurance – The New Path to IT Operational Excellence

11/09/2010 |
Jim

By Jim Frey Research Director Enterprise Management Associates By now, most IT professionals should be familiar with the concept of service management. In many enterprise IT shops, service management is an initiative with roots in the help desk, often introduced as part of an ITIL adoption initiative. Still, as networking professionals pick up their heads […]

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