InfoVista customer support, InfoVista software maintenance and software updates

The mission of InfoVista customer support is to provide you the quality support you need. We hope to achieve a level of support excellence that exceeds your expectation thanks to our:

• Dedication to customer satisfaction.
• Commitment to responding to customers promptly with fast relief and timely problem resolution.
• Professionalism and handle of every request with courtesy and respect.

View InfoVista's Global Support Terms

InfoVista offers a variety of customer support services for all InfoVista products and solutions. Software Maintenance and updates are provided along with our technical support from our three InfoVista support centers.

• 8 x 5 Support (requires Annual Support Services contract)
  A regional network of three global centers provides unlimited access to the Customer Support Organization for all technical questions on InfoVista Software 8 hours a day, 5 days a week during local business-day hours. 
  
  
• 24 x 7 Support (requires Mission Critical Program contract)
  A regional network of three global centers provides unlimited access to the Customer Support Organization for all technical questions on InfoVista Software 24 hours a day, 7 days a week.

• Online Support Services
  InfoVista offers a large repository of commonly asked questions and problems, up-to-date product information and technical documents (release notes, product fixes, and technical notes).

• InfoVista Support Tracking System
  Access to our knowledge base and technical information on-line 24 hours a day, 7 days a week for electronic submission of technical problems or questions and, as available, track and update ticket information.  Our knowledgebase is continuously updated for current and accurate information. 
  
  
• Electronic Delivery Services (eDelivery)
  An active support and maintenance contract grants access to all InfoVista’s minor and major updates for purchased products.
  
  
• Releases, Hotfixes and Rollups
  Our new product releases, Hotfixes and Rollups regularly available online to continuously provide you with our latest features and innovations.

If you purchased Accellent products directly through Accellent, please contact Accellent support.
Support: 33 (0) 2 47 74 74 14 
support@accellent-group.com

If you purchased Accellent products through InfoVista, please contact InfoVista Customer Support.

If you purchased Accellent products through a member of our partner program please contact that partner for support.